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A1 Tours and Travels Terms & condition


1. Your Holiday Contract

These booking conditions govern all bookings with A1 Tours and Travels whose registered office is at Unit No. 307, 3rd Floor O&P Market Agarwal Tower, Dilshad Garden, Delhi 95. How the booking conditions apply to you vary depending on whether you have booked a 'package' or 'other travel arrangements'.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to A1 Tours and Travels. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a package your contract is with A1 Tours and Travels. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, A1 Tours and Travels acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.

All contracts with A1 Tours and Travels and all matters arising from them are subject to Indian Law and to the jurisdiction of the courts India.

The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

2. Payments

“A1 Tours and Travels uses its best efforts to respect the privacy of its on-line visitors. A1 Tours and Travels includes its divisions and subsidiaries. When You visit the Site, in certain parts of the Site, we may ask You to provide us with personal information so that we can provide You with information You request. You are under no obligation to provide us with this information, but without the said information, we may not be able to provide You the information You have requested. The Site may also include certain features that allow You to communicate with us by electronic means such as email. You are responsible if You choose to use these communication features to provide personal identification information to us (such as by including Your name and/or address in the body of an e-mail message). When You provide any personal identification information to us, You affirm that You are knowingly and voluntarily providing us the information. We may respond to the electronic communication messages You send us. The use of cookies and other information is used to optimize the viewing experience, troubleshoot any problems and better serve content. We work to ensure that the personal identification information You do intentionally provide us remains private. We will not sell, rent, or trade the personal identification information You provide to anyone outside A1 Tours and Travels, unless we are required to do so by law. Please be aware, however, that it may be possible for others to read messages that You send over the Internet, you are therefore advised not to send any such information by electronic communication that You would like to keep confidential.

3. Your Travel Documents

We aim to send out your documents 7 days prior to departure by E-mail. We can send your documents to your giver address by post also (if require only).We cannot be held responsible for documents lost in the post. Special, Recorded or Registered post can be arranged at an additional charge. If vouchers are lost in the post and a new set of vouchers has to be issued you may have to pay to re-issue the vouchers.

4. Alterations by you

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing. Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. Transferring your booking if you are prevented from travelling (packages only)

If you are prevented from travelling, you have the right to transfer your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by A1 Tours and Travels in doing so. However the arrangements must remain exactly the same. A1 Tours and Travels will use its best endeavor’s to facilitate the transfer and in cases where a transfer is made an additional administration charge (if any) must be paid.

6. Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.

Packages


Period before departure within which notice of cancellation is received by us Cancellation charge
More than 21 days 10% of total holiday cost
Between 7 and 21 days 25% of total holiday cost
Between 3 and 7 days 50% of total holiday cost
Less than three days 100% of total holiday cost
NOTE: Cancellation charges may be differ for some special tour packages. which will be informed before the booking confirmation.

Other travel arrangements


Air Ticket, Rail Ticket and Bus ticket cancellation charges will be as per actual. As per Vendor Policy.

7. Alterations by A1 Tours and Travels

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Packages

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the amendment as notified, purchasing another holiday from us (if available) with the price difference payable/refundable as appropriate.

Force majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather condition.

8. Cancellation by A1 Tours and Travels

Packages

We reserve the right to cancel your holiday in certain circumstances. For example, if the minimum number of clients required for a particular holiday is not reached (in case of fixed departures or group tours only) we may have to cancel it. However we will not cancel your travel arrangements less than 7 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you have the choice of purchasing another arrangement from us, if available, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to us.

Other travel arrangements

In the unlikely event that a booking has to be cancelled, for any reason other than non-payment by you, we will offer you alternative travel arrangements if these are available. Or, you can have a full and prompt refund of all monies paid to A1 Tours and Travels. No compensation is payable.

9. Pricing Policy

All of our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clauses 4 and 5).

Packages

The price of your travel arrangements can be varied due to changes in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of any small variation an amount equivalent to 2% of the invoice price (excluding and amendment charges) will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. If this means that you have to pay an increase of more than 10% of the invoice price you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges). If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice.

Other travel arrangements

For air tickets, after we have received full payment in cleared funds we will not increase the price. For all other situations, we reserve the right to pass on any cost increase levied by the suppliers.

10. Our Liability

Packages

We accept responsibility for ensuring that the package booked with us is supplied as described. If any part is not provided as promised, due to the fault of employees, agents or suppliers, we will pay you appropriate compensation for the services not provided to you, if this has affected your enjoyment of the package. Subject to.

Other travel arrangements

In consideration of the fact that we act only as a booking agent, we have no liability whatsoever for any aspect of the arrangements and, in particular, no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence.

11. Complaints

If a problem occurs, whilst you are travelling, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning Delhi Office 011-47657438 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 20 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

12. Passport, Visa and Health Requirements

Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. A1 Tours and Travels cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure.

13. Suppliers' Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

14. Flights

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. A1 Tours and Travels will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

15. Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by A1 Tours and Travels.

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